Granat88 Privacy Policy – Our Commitment to Protecting Malaysian Members' Personal Data

Granat88 is an online entertainment platform offering a wide range of Live Casino games — including baccarat, blackjack, roulette, and slots — as well as Sports Betting covering the Malaysia Super League and EPL football, BWF badminton, MPL esports, NBA basketball, tennis, and more. In delivering these services to our members across Malaysia, we necessarily collect and process certain personal data.

This Privacy Policy applies to all users of the granat88 platform, including visitors who browse the website without registering, registered members actively using our services, and anyone who communicates with the granat88 customer support team. It covers all methods of access — whether through a web browser on a desktop or smartphone.

The following are the categories of personal data that granat88 may collect when you use our platform:

We do not collect sensitive category data such as medical information, political views, or religious beliefs unless specifically required by applicable law.

Granat88 collects personal data through several primary channels:

• Directly from you: Information you provide during account registration, the KYC verification process, deposit and withdrawal forms, or when contacting our customer support team.
• Automatically during use: When you browse the granat88 platform, our systems automatically record technical data including your IP address, browser type, device used, pages visited, and time spent on each page. This data is collected via cookies and similar tracking technologies.
• From payment providers: When you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the respective payment provider may share certain transaction details with us for verification and compliance purposes.
• From public sources: In certain cases involving fraud investigations or AML compliance, we may review publicly available information.

Granat88 uses your personal data only for the following legitimate and necessary purposes:

• Account management: Creating and managing your granat88 account, including the login process, identity verification, and balance management.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as handling your winnings withdrawals in MYR.
• Service provision: Providing access to Live Casino games, slots, football betting, badminton, e-sports, and all other services available on the granat88 platform.
• Security & fraud prevention: Detecting and investigating suspicious activity, protecting your account from unauthorized access, and maintaining platform integrity.
• Legal compliance: Meeting AML (Anti-Money Laundering), KYC (Know Your Customer), and other statutory reporting requirements applicable in Malaysia.
• Customer support: Handling enquiries, complaints, and assistance requests submitted via live chat or email.
• Service communications: Sending important notifications regarding your account, changes to our terms, or planned service disruptions.
• Platform improvements: Analyzing usage patterns (in aggregated and anonymized form) to continuously improve the user experience on granat88.

We do not use your personal data to build marketing profiles for sale to third parties, or for any purposes not stated above without first obtaining your explicit consent.

Granat88 does not sell, rent, or share members' personal data with third parties for their own commercial purposes. However, there are limited circumstances in which we may need to share certain data:

• Contracted service providers: We work with carefully selected service providers — including payment processing technology providers, secure cloud service providers, and gaming platforms — who require limited access to certain data to perform their functions on behalf of granat88. All such parties are bound by strict confidentiality agreements.
• Legal requirements: If granat88 is required by Malaysian law or a valid court order to disclose certain information to law enforcement or regulatory authorities, we will do so only to the extent legally mandated.
• Platform rights protection: In cases of suspected fraud or legal disputes, we may be required to disclose relevant information to legal counsel or arbitration bodies involved in resolving the matter.

Granat88 continually invests in security infrastructure to ensure the highest level of protection for our members' personal and financial data. Key security measures we have in place include:

• 256-bit SSL Encryption: All communications between your browser and granat88's servers are encrypted using TLS 1.3 with AES-256 encryption. This means that even if someone were to intercept the traffic, they would be unable to read its contents.
• Member fund segregation: Member funds are held in financial accounts completely segregated from granat88's operational funds — ensuring your money is always available regardless of the company's operational financial position.
• Internal access controls: Only granat88 staff with a legitimate need who have undergone background checks are permitted to access member personal data. All access is logged and monitored.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for added protection against unauthorized access to their accounts.
• Continuous threat monitoring: Our technical team uses anomaly detection systems to identify and respond to security threats in real time.
• Regular security audits: The granat88 platform undergoes regular security reviews and audits by independent third parties to identify and address any potential vulnerabilities.

That said, we must be transparent: no security system is entirely infallible. In the event of a data breach affecting your information, granat88 is committed to notifying affected members within a reasonable timeframe and taking appropriate remedial action.

The granat88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Session cookies: A temporary cookie required to keep you logged in during your gaming or betting session. This cookie is automatically deleted when you close your browser.
• Functional cookies: Cookies that store your preferences such as language, odds format, and display settings to make future visits more convenient.
• Analytics cookies: We use internal analytics to understand how members use our platform — which pages are visited most, how long gaming sessions last, and so on. This data is used in aggregated, anonymised form for platform improvement purposes.
• Security cookies: Used to detect suspicious login attempts, unusual activity, and signs of unauthorized access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the granat88 platform — for example, you may be required to log in again each time you visit.

As a granat88 member residing in Malaysia, you have the following rights regarding the personal data we hold about you. All requests can be submitted to us by email at support@granat88.run or via live chat within the platform.

Granat88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws in Malaysia. The following are our general data retention guidelines:

• Active account data: Retained for the duration of your active account, plus the minimum period required by law following account closure.
• Financial transaction records: Deposit and withdrawal records are retained for a minimum of 7 years following the transaction, in line with AML compliance requirements and Malaysian financial regulations.
• Support communication records: Retained for 2 years after the issue is resolved for quality control and potential dispute resolution purposes.
• Technical data and logs: Security and technical logs are typically retained for 12 months for security incident investigation purposes.
• Cookie data: Session cookies are deleted when the session ends. Functional and analytics cookies have set expiry periods ranging from 30 days to 2 years.

Once the retention period has ended and there is no legal obligation to retain the data, granat88 will securely delete or anonymize your personal data using appropriate methods.

If you have any questions or concerns, or wish to exercise any of the rights set out in this Privacy Policy, please reach out to our team through the following channels:

• Email: support@granat88.run — for privacy-related enquiries and data access requests. We will respond within 2 business days.
• Live Chat: Available 24/7 within the granat88 platform for immediate enquiries.

Granat88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Whenever there are material changes to how we process your personal data, we will notify you via an in-platform notification or by email to the address registered to your account.

Your continued use of the granat88 platform after any amendment takes effect will be considered acceptance of the updated policy. We encourage you to review this page periodically.